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    BLACKRAPID.CA Return Policy and Warranty

    At BLACKRAPID.CA, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

    Please note that our BLACKRAPID product warranty and return policy exclusively pertains to purchases made directly on Blackrapid.ca. If you purchased through one of our authorized retailers, you must adhere to their specific return and refund policies. Please get in touch with the retailer where the purchase was made for assistance with any returns or issues related to such transactions. Our return policy applies solely to purchases made through our official website, Blackrapid.ca.

    Return Policy

    You may return most new, unused items within 30 days of delivery for a full refund. Items must be in like-new condition, with no alterations made to it, and all original parts and packaging must be included, as well as a copy of your original invoice.

    How to Initiate a Return

    1. Contact our Customer Support at support@dpsdistributors.ca with your order number and reason for return.
    2. We’ll provide return instructions and a Return Authorization (RA) number.
    3. Pack your item securely and include the RA number with your return.

    Please do not send items back without prior authorization.

    Refunds

    Once your return is received and inspected, we’ll notify you of the status of your refund. Approved returns will be refunded to your original method of payment within 5–7 business days.

    Shipping Costs

    • Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
    • Customers are responsible for return shipping costs unless otherwise specified.

    Final Sale Items – Unfortunately, we are unable to accept returns or exchanges on the following items: 

    • Special Order Items.
    • Refurbished or clearance items
    • Products with an altered serial number or UPC other that what was fulfilled on your original order.
    • Products that are missing the original manufacturer’s packaging or original packaging that has been damaged or tampered with.
    • Used or damaged items not due to manufacturing defects

    Exchanges

    Need a different size or item? Please initiate a return and place a new order for the desired product.

    Damaged or Defective Items

    If your item arrives damaged or defective, contact us within 7 days of receiving your order. We’ll make it right.

    Warranty Policy

    We guarantee the quality of all BLACKRAPID Products. We offer a one-year warranty against craftsmanship defects on our Camera Straps, Bags and Accessories; 6 months on the smartphone TetheR Tab (sold separately and as part of the WandeR Bundle).

    The use of any non-genuine parts or accessories from other brands could cause damage to the ConnectR or FastenR and voids the warranty. Please ensure that you are using only genuine BLACKRAPID parts and accessories.

    Please note that BlackRapid is not responsible for damage to equipment or injury related to the purchase and/or use of any of our products.

    What Is Not Covered?

    Damage due to normal wear and tear; damage caused by lack of care, mishandling, accident, or abuse; damage caused by use of the product for other than its intended purpose; damage caused by improper or unauthorized repair or maintenance of the product; damage to a product that has been modified or altered; and damage to any cameras, equipment, or personal property used in conjunction with the product.

    How Do I Make a Claim Under This Warranty?

    For Canadian customers we will gladly exchange your product, or the defective part, with a copy of the original receipt. Do not dispose of the defective product prior to contacting us. We will need the defective product and all original parts in order to process your claim. For international customers outside of Canada, please make certain that you are purchasing from an Authorized BLACKRAPID Reseller, and please contact the store from which you purchased the product from to initiate a warranty claim.